PGS Technology Support
As a PGS student, the Technology Support department is here to assistwith any problems you may experience accessing the Cornerstone systems. Please see the FAQ below for answers to common questions.
Location:
We are located on the main Cornerstone Campus in Bolthouse Hall, Room 141.
Hours:
Monday - Thursday: 7 a.m. – 11 p.m.
Friday: 7 a.m. – 6 p.m.
Saturday: 1 p.m. – 6 p.m.
Sunday: 6 p.m. – 9 p.m.
Contact:
Phone: 616.222.1510
E-mail: Technology.Support@cornerstone.edu
Frequently Asked Questions:
Q: How long are passwords good for before they expire?
A: Passwords expire after 90 days and must be reset
Q: How do I reset my password?
A: Go to http://www4.cornerstone.edu/passwordset/
Q: How do I check my grades in WebAdvisor?
A: Direct your browser to http://solomon.cornerstone.edu
Q: How do I check my cornerstone.edu e-mail ?
A: Direct your browser to http://gmail.cornerstone.edu
Q: How do I forward my @cornerstone.edu e-mail to another address?
A: Students can setup IMAP or forwarding access now by logging into their email and clicking on "Settings" in the upper right hand corner then selecting "Forwarding and POP/IMAP"
Q: How do I setup my Cornerstone Email to go to my smart phone? (Blackberry, Android, iphone)
A: Setup depends on your device. Please see www.google.com/mobile for more information on how to setup your device. Note that your username for your email on your phone is your email address (john.doe@cornerstone.edu), not your CU username. (a0123456)
Q: What do I do if I have further questions on how to access my Cornerstone University e-mail?
A: Please contact Technology Support at ext.1510 or 616.222.1510 or e-mail technology.support@cornerstone.edu
• For general troubleshooting questions regarding Odyssey, the Portal, or other Cornerstone technology please contact Technology Support.
• For course-related questions such as syllabi and assignments please contact the faculty member for your course.
• For hardware questions please contact your own service provider.
Minimum Technology Requirements
Students enrolled in a Cornerstone University program must have access to a computer and a working knowledge of Microsoft Office software applications: Word, Excel and PowerPoint. E-mail and internet connections are a primary means of participating in courses and are thus necessary and significant contributors to academic success.
High-speed DSL or a cable Internet connection are highly recommended for online classes.
Software Requirements
It is essential that students have ready access to a computer that meets the minimum hardware requirements, and that has the following software installed:
Windows Windows XP (SP3)
Internet Explorer 7 or Firefox 2
Java 1.4.2
Microsoft Office 2003 or similar
Mac *
Mac OS X 10.4.3
Microsoft Office 2004 or similar
Mozilla Firefox 2 or higher for Odyssey access. Please note that Safari does NOT work correctly with Odyssey. Firefox can be downloaded for free at www.mozilla.org
Assignments must be completed in Microsoft Office 97/2003 compatible file format. If you are able to save and open Microsoft Word, Excel and PowerPoint files (doc, xls, ppt) you should be able to participate in coursework. OpenOffice.org is a free office suite that is capable of saving and viewing these file types.
